FREQUENTLY ASKED QUESTIONS

General Questions

Where are High Standards Web Websites based?

We are currently in the San Diego area in California.

I don’t live near San Diego, can I still use your services?

Yes definitely, we can drive to see you up to about 100 miles radius. We can also do everything online and over the phone. 

How can a website help my business grow?

By increasing your online presence, bringing new leads to your website, help customers to find your business easily. Helps your business sell better. Among other reasons we can discuss when you’re ready to take the step forward. 

I am new to this ‘‘online thing’’. How does the entire process work?

We will contact you, after you leave us a message to contact you. We will find out about your business, ask questions, and show you solutions. Provide a proposal to work on the development and see your happy face once the product is done. 

I’m a brand new business, can you help people like me?

Yes of course, we work with small businesses and startups. 

What is the cost of a website?

Every website is different and varies inmessevely in prices, at the moment we are offering a whopping discount. Our prices start at $999.

How does the payment process work?

For small projects we need 50% to start and 50% before the website goes live. For bigger projects, we can split the payment into 40%, 30% & 30%.

Who will I work with during the project?

That would depend on the project, we have a small team of graphic designers, web developer and social media marketing but for most cases you will be working with Mr. Reynoso is a Graphic Designer and Developer in our team. Also the CEO of the agency. 

Do you display any banners or pop-up ads on my website?

No, unless you want to display ads for your own benefit. 

Will my website show up in Google?

Yes , every website we create meets google’s criteria and we provide free SEO to rank your website in google. 

Can you register domain names and provide email accounts?

Yes, we can register your domain and provide you with multiple professional emails from your site. 

Will I own my website once complete?

Absolutely. You pay for it so it is yours!

Do you outsource any work overseas or otherwise?

NO, we are a small team of professionals dedicated to providing great solutions to our lovely clients. 

What is Involved in the Launch of the Website?

A website launch sequence involves over 75 critical steps to meet all Google guidelines and ensure optimal exposure online.

Hosting & Maintenance

 

What is website hosting and why do I need it?

Web Hosting is a service, is basically where your website will be published. You need it because you need to publish your website somewhere. 

Do High Standards Web Websites provide website hosting?

Yes. 

Do High Standards Web Websites take backups of their websites?

Yes, we do weekly backups as well as daily backups. Is all included in the HIgh Standard Maintenance Plans.

When the website is completed, what technical support do you offer if any?

We provide different maintenance plans to best serve your needs.

How can I contact someone for technical support?

You can email us, or call us.

Once completed, will my website show up in Google? 

SEO is one of the steps before we complete your website, we definitely will ensure your website shows on google.

How will I be able to track the visitors to my website?

We provide tools and training.

Design & Development

What is a content management system (CMS)?

A content management system (CMS) is an application that is used to manage web content. It makes your life easier. We use WordPress 

Do you design logos?

Yes, our graphic designers can create beautiful logos for your brand identity. 

What is the revision process like?

Normally we have two rounds of revision per project. This way you and your team get all your thoughts reflected in the final product:

  1. We deliver a design.
  2. You send feedback.
  3. We deliver an update.
  4. You send feedback.
  5. We make the final changes and launch the website.

Can you provide graphics that are relevant to my business?

Yes! We  can use a combination of stock photography and images/graphics that relate to your business or industry to help create a professional design for your website.

Can someone help me write content? 

If you find yourself having difficulty writing your own content, we’re happy to put you in touch with a content strategist or copywriter. You can have someone help you for your entire site, or just a few pages.

Why do you require 70% of content before going into development?

Your content is a crucial part of your site, so having it ready before development helps our team better optimize and build your site around the content that will be there. 

Will you train me on how to use my website? 

Yes, we will provide you training on how to navigate and use your new website. 

What’s the best platform for my Ecommerce website? 

For most websites we use WooCommerce and Shopify. Both platforms are easy to use yet extremely powerful. They allow us to focus on beautiful design without compromising a powerful eCommerce system.

Can you use my business’s existing logo, brochure design, and other materials for my website?

Absolutely! 

 

Domain & Email 

Can I get e-mail with my website?

Yes, You will get multiple professional emails.

Can you help me setup my email account on my computer or phone?

We provide training for both setups. 

Do you provide technical support for my emails if they stop working?

Yes.

Will you recommend a good domain name for me?

Yes we can although your domain would usually be your business name.

Can I  use  a domain name I already have registered? 

Yes, you can bring your old domain, it is a simple transfer process to it but nothing we can’t handle.

Will you automatically renew my domain name for me?

As long as you have the Maintenance Plan. 

Will I own the domain name?

Of course.